The UPS Store in 928 North San Fernando Boulevard j

Customer Reviews about The UPS Store:

• ★ ★ ★ ★ ☆
  I made several mistakes while making a shipping and the stuff accommodated and corrected for all my mistakes. Sorry for being a difficult customer and thank you for helping me today. On the side note, I did my passport photo here and they gave me a great photo, one of my best ID photos so far.
  By Dianne Campbell, September 15, 2017
• ★ ☆ ☆ ☆ ☆
  Not one word was said to me while I waited for my confirmation receipt he walked up took the package out of my hand taped up my bag put on the return label and just had his earphones on. Mind you I was very polite asked if he could please send this for me and said thank you regardless but he had staff right behind him and they also didn't seem to care. I've worked retail before so I understand people are difficult but this was so terribly rude!
  By Rosie, June 03, 2017
• ★ ☆ ☆ ☆ ☆
  Avoid for notary services. I went there to notarize a document to be filed in a federal court. They first argued that they could not notarize the form specified by the court; then, when they filled out what they asserted was the right form, they incorrectly described the document being notarized, thus created a risk of rejection of the document by the court. When I discovered that error later that afternoon, I called to seek a correction, and they refused. They said that they refunded the $15 fee, but they would not correct their error. Bottom line: bad service; knowing refusal to accept responsibility for their own error, and they cost me money by wasting my time.
  By Paul Husband, March 06, 2017
• ★ ★ ★ ★ ★
  Helpful staff, quick and reliable, the store is kind of hidden, parking available.
  By Armen Parsighian, November 09, 2016
• ★ ☆ ☆ ☆ ☆
  Very rude !!!! I went in one afternoon to check on some packages I had sent to this location after I talked to an associate on the phone who verified that it be alright. This was after I signed up for the UPS Access Point program online, to which I was even mailed a confirmation letter. I happen to work in customer service and I know with some effort you can resolve an issue and help someone out if you try. The guy embarrassed me when I went into the location that day and told me how they sent all of my packages back to the sender because they didn't know who I was. This has caused over a month worth of problems for me. Why spend so much time filling out my information on The UPS website if no one can look up who I am or give me a call regarding the situation. How about some customer service? It is really just ridiculous that no one can lift a finger if the situation confuses them at all instead of taking the right steps to help someone out. It would of been so easy to have just gotten the packages from them instead of them returning them all the way back to the sender in China! I will never use UPS again and will use any other mailing option that is available instead.
  By Amber Dawn, September 28, 2016

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About The UPS Store in Burbank